Baumer, E.P.S., Burrell, J., Ames, M.G., Brubaker, J.R., & Dourish, P. (2015). On the Importance and Implications of Studying Technology Non-use. interactions, 22(2), 52–56.
Quit Facebook Day. Paraguayan children indifferent to their OLPC “XO” laptop. Digitally disconnected residents of SubSaharan Africa. Facebook pages of the deceased. Each of these in some way draws attention to technology nonuse. While researchers have explored questions around nonuse for some time [1,2], the dominant discourse in HCI still focuses primarily on technology users. [...] So what do deceased Facebook users have in common with children in Paraguay who could care less about their XO laptops? To explore this question, we convened a workshop at ACM’s CHI 2014 conference. […] Here, the workshop organizers reflect on key topics, themes, and questions raised by participants, discussing how they might provide feedback to the broader HCI community. [...] this article serves two purposes. First, it provides a sense for the scope and variety of research being conducted related to nonuse, drawing in part on examples from workshop participants. Second, it draws inspiration from discussions that occurred during the workshop to suggest some possible broader implications of, as well as important future directions for, work in this area.