Baumer, E.P.S. (2015). Usees. in ACM Conference on Human Factors in Computing Systems (CHI). (Seoul). [23% acceptance rate]


HCI has developed a powerful vocabulary for thinking about, and methods for engaging with, users. Similarly, recent work has advanced complementary understanding of technology non-use. However, other spaces of interaction with technology may occur that sit uncomfortably between these two poles. This paper presents two case studies highlighting individuals who neither are clearly users of a system nor are clearly non-users. Based on these cases, the paper develops the concept of usee to help account for such situations that lie between existing analytic categories.


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